Refund policy

🛍️ Refund & Return Policy

🔄 Return Policy Summary

  • Returns accepted within 30 days of delivery
  • Items must be unused, unworn, in original packaging with tags
  • Sale items and gift cards are non-refundable
  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Contact us at support@kgoodshop.com to initiate a return

 

📦 Full Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it
  • Unworn or unused, with tags, and in its original packaging
  • You’ll also need the receipt or proof of purchase

To start a return, please contact us at support@kgoodshop.com. If your return is accepted, we’ll send you return instructions and the return shipping address.
⚠️ Do not send items back without contacting us first — unauthorized returns may not be accepted.

Customers are responsible for return shipping costs, unless the item is defective, damaged, or incorrect.

 

❌ Non-Returnable Items

We do not accept returns for the following items:

  • Perishable goods (e.g. food, flowers, or plants)
  • Custom products (e.g. personalized or made-to-order items)
  • Personal care goods (e.g. beauty or hygiene products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards

 

🔁 Exchanges

We do not offer direct exchanges.
If you would like a different item, please return your original item first. Once your return is accepted, you can place a new order separately.

 

🇪🇺 European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still be:

  • In the same condition as received
  • Unworn, unused, with tags, in original packaging
  • Accompanied by a receipt or proof of purchase

💰 Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be processed back to your original payment method within 21 business days.

Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 21 business days have passed since your refund approval, please contact us at support@kgoodshop.com.